Return Policy
Maybe you changed your mind, and that’s completely fine. We are happy to accept returns 30 days from invoice for all new and unused items in their original packaging.
Unfortunately, if an item has been opened and used we can no longer accept this item back as a return due to health regulations. Electrical items such as hair straighteners, hairdryers and other tools also fall into this category.
To qualify for a return, please make sure that you tick off the following steps:
- Contact us at orders@mypublicbeauty.com with your order number, notifying your intention to return your item or your order.
- Confirm that the item is unopened, unused and in its original packaging. Unfortunately, anything that deviates from this will not be accepted as a return.
- Once we confirm your return, please send it back to us using the most cost-effective shipping that is available to you, which includes tracking. Please note: customers are responsible for the shipment costs of returns.
- Make sure to send us the tracking number, we cannot assist untracked returns.
- Once we’ve received your return and confirm its condition, we will provide you with a refund or store credit to the value of the items returned.
PRODUCT ENQUIRIES
We are proud to offer high-quality professional, hair care and beauty products. We guarantee that all our products are genuine, and stand behind their authenticity and quality.
If you’d like more information regarding our products prior to placing an order, feel free to email our friendly customer service team at info@mypublicbeauty.com with any questions (day or night) and someone will be available to assist you!
You can also check out our product reviews from real verified customers, or our blog section for any additional information regarding the products we carry.
ORDER ISSUES
Nobody’s perfect and on rare occasions mistakes happen. If you believe you have been sent an incorrect item, or that an item was missed from your order – please send us an email at orders@mypublicbeauty.com so that we can make it right as quickly as possible! Please note: we may require a photo of the incorrect items received, in order to clearly identify the mistake from our end.
PRICE ADJUSTMENTS
No price adjustment will be possible during sales such as Black Friday, Cyber Monday, Boxing Day or any other promotions offered momentarily.